Shipping Policy

Shipping Information

Free Ground Service Shipping is included with all orders regardless of size. We ship to the continental United States only.  We do not ship to any other countries or territories nor to Alaska or Hawaii.   The warehouse will ship your order using the most economical means available. Eight-foot StoreWall panels, roll out flooring products, and other heavy or large items must be shipped curb-side by common carrier (large truck) and will require a signature. You are responsible for moving your order from the back of the truck to the storage area on your property. You may, at your own cost, arrange for an inside delivery when setting up delivery with the freight company.  If you notice any visible damage point it out to the driver and make a note on his paperwork (See more on damaged goods below).  The vast majority of orders ship within 24-72 hours after order placement but it is possible your particular item may be out of stock and have a longer lead time.  We will ship your product asap.  Some items ship directly from the Manufacturer's warehouse and as such we cannot control the shipping lead time on those type orders.  If an item is out of stock we will post that information on that product's web-page as soon as it known to be unavailable. Delivery transit time to you location will depend on where you live and the mode of transportation.  Custom cut flooring, custom built items, and deep back-orders may take up to six weeks for delivery.  All UPS Ground and FedEx Ground type deliveries are sent "no signature required" unless we receive an email or phone call from you requesting signed delivery service for your order.  Wall To Wall Storage shall not be held liable for any missing, lost, or stolen delivery boxes once the shipment has been shown as  "delivered" by the individual carrier's tracking system.   If a signature is required and the shipper returns the item(s) to us because no one was available to sign for the delivery or they could not contact you on the phone number you provided with your order you will be liable for any further shipment, re-delivery or storage fees that may be imposed by that carrier.  This is also true if you provide us an invalid or unavailable delivery address which causes a reshipment to occur (regardless of the carrier used).  You (or a designate) must be available and able to take freight deliveries to your provided delivery address.  If a freight delivery has to be rescheduled because no one was available during the first attempt you will be liable for any re-delivery fees that may be charged by the freight Company.  If you designate your delivery address as a commercial location and the shipper determines it is a residential address then you may be responsible for additional shipping charges.  If your order needs to be returned to our warehouse because it was undeliverable for any of the reasons listed above it will be deemed a returned order and subject to our returns policy below (minus the RMA # requirement).